ShipInsure is the optional package protection you can add in your cart. It covers your order against loss, theft, and damage in transit, including gum that arrives melted.
How it works: If anything goes wrong with delivery, file a claim at our claims portal with your email and order number. It takes under a minute. The ShipInsure team responds within 24 hours, and approved claims get a free reshipment or a refund to your original payment method. Refunds typically process within 2 business days of approval.
Key policy points:
- Claims must be filed within 14 days of the delivery date
- The protection fee itself can only be refunded before your order ships. Once it ships, coverage is active
- Wrong items, missing items without package tampering, addresses entered incorrectly at checkout, and shipping delays are handled by our team directly, not through the claims portal
Not protected, or having trouble with a claim? Email support@gumofgods.us and we will take care of you.